Shipping
Shipping and Processing Fees Are Per Address
Merchandise usually ships via USPS Priority Mail. Shipping is charged at the time you place your order. Most in stock items ship within 1-2 business days. Please allow up to 3 weeks for custom orders to ship.
If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.
Packages are shipped with tracking confirmation. Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.
You can check the status of your package anytime by logging into your account.
Please allow up to 3 weeks for CUSTOM AND PERSONALIZED ORDERS to ship; longer during peak seasons.
Claims:
All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated, we will be happy to ship a replacement.
To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.
We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.
